Terms of service
We only accept bank payments via our online platform, Etsy.
For all commission work, a quote will be issued directly to you via email. Upon agreement, we will kindly ask that 50% of the total amount is paid in advance to begin any work. For all orders, the balance needs to be paid in full to be shipped/ delivered.
Shipping
Shipping costs vary depending on the size, weight, location and nature of your order. This cost will be factored into your quote. We also offer personal delivery options in the metro Vienna area.
Exchanges & Returns
We guarantee our work to be exceptional and our intention is for you to be fully satisfied with your purchase. Due to the delicate nature of the handmade items we sell, we do not accept returns, only exchanges at our discretion. You must pay to ship it back within 10 days of receipt.
If in any way you aren't pleased, do not hesitate to reach out, we would like to make it right.
Terms of service
We only accept bank payments via our online platform, Etsy.
For all commission work, a quote will be issued directly to you via email. Upon agreement, we will kindly ask that 50% of the total amount is paid in advance to begin any work. For all orders, the balance needs to be paid in full to be shipped/ delivered.
Shipping
Shipping costs vary depending on the size, weight, location and nature of your order. This cost will be factored into your quote. We also offer personal delivery options in the metro Vienna area.
Exchanges & Returns
We guarantee our work to be exceptional and our intention is for you to be fully satisfied with your purchase. Due to the delicate nature of the handmade items we sell, we do not accept returns, only exchanges at our discretion. You must pay to ship it back within 10 days of receipt.
If in any way you aren't pleased, do not hesitate to reach out, we would like to make it right.